Why does my HP laptop turn on but show a black screen?

A black screen on an HP laptop can be caused by corrupted BIOS, failed BIOS update, memory problem, graphics problem, EC or KBC firmware problem, or system board failure. If the Caps Lock light blinks, the long and short blink pattern should be counted because it can help identify the problem category.

Why did my HP BIOS update or BIOS recovery fail?

HP BIOS update or recovery can fail when the BIOS file is wrong, incomplete, not signed correctly, stored in the wrong folder, or when the existing BIOS region is corrupted. Messages can include System BIOS Update Failed, Copy process failed, Unable to open BIOS Signature file, BIOS recovery failed, or Verification of flashed BIOS image failed.

What does HP Endpoint Security Controller Problem mean?

HP Endpoint Security Controller Problem usually means the embedded security controller or related firmware data has a problem. It can appear after BIOS corruption, failed firmware update, motherboard replacement, or mismatch between BIOS, EC and security identity data.

What do HP Battery Alert 601, RTC Power Loss 005, Code 10 or Code 14 mean?

HP Battery Alert 601 usually means the internal battery capacity is reduced. Real-Time Clock Power Loss 005 usually means the system clock lost power or the RTC battery needs attention. Device Manager Code 10 or Code 14 after BIOS or Windows update can be related to firmware, system firmware driver, BIOS configuration or a required restart.

How to Fix Product Information Not Valid Error in HP Laptops using DMI Tools Software

Q: Why does my HP laptop show Product Information Not Valid?

Product Information Not Valid usually means important system board information is missing or incorrect. This can include Product Name, Serial Number, Product Number or System Board CT Number. It often happens after motherboard replacement, BIOS chip programming, DMI repair, or an incomplete BIOS or DMI update.

Q: Why does my HP laptop show Wireless Module Not Supported or WWAN Module ID 703?

Wireless Module Not Supported, WWAN Module ID 703 or Bluetooth Module ID 704 can appear when an unsupported Wi-Fi, Bluetooth or WWAN card is installed. This is often related to HP BIOS hardware whitelist behavior. The laptop may disable the module or stop startup until a compatible module is installed.

Thread starter Vahab Hemmati
Start date Jan 1, 2020
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dmi tools product information not valid رفع مشکل سریال نامبر نرم افزار

HP BIOS F.A.Q

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Product information not valid Black screen / no display BIOS update / recovery failed Endpoint Security Controller Battery / RTC / Code 10 or 14 Wireless module not supported

• If your HP laptop shows “Product Information Not Valid”, it usually means important system board information is missing or incorrect.

• This can include Product Name, Serial Number, Product Number or System Board CT Number. It often happens after motherboard replacement, BIOS chip programming, DMI repair, or an incomplete BIOS/DMI update.

• If your HP laptop turns on but the screen stays black, the issue can be caused by corrupted BIOS, failed BIOS update, memory problem, graphics problem, or Embedded Controller firmware problem.

• If the Caps Lock light blinks, count the long and short blinks. These blink codes can help identify whether the issue is BIOS, memory, graphics, power, CPU, EC/KBC, or system board related.

• HP BIOS update errors can show messages like “System BIOS Update Failed”, “Copy process failed”, “Unable to open BIOS Signature file”, “The BIOS recovery failed”, or “Verification of flashed BIOS image failed”.

• This can happen when the BIOS file is wrong, incomplete, not signed correctly, placed in the wrong folder, or when the BIOS region is already corrupted. In harder cases, direct BIOS chip programming with a clean dump may be required.

• “HP Endpoint Security Controller Problem” usually means the embedded security controller or related firmware data has a problem.

• This can appear after BIOS corruption, failed firmware update, motherboard replacement, or mismatch between BIOS, EC, and security-related identity data. The correct repair may require checking the BIOS dump, EC data, and board identity information.

• “HP Battery Alert 601” usually means the internal battery capacity is reduced. “Real-Time Clock Power Loss 005” usually means the system clock lost power or the RTC/CMOS battery needs attention.

• Device Manager Code 10 or Code 14 after BIOS or Windows update can also happen when firmware, system firmware driver, or BIOS configuration needs to be refreshed. Restart, BIOS update, firmware reset, or checking the correct BIOS version may be needed.

• HP laptops may show “Wireless Module Not Supported”, “WWAN Module ID 703”, or “Bluetooth Module ID 704” when an unsupported Wi-Fi, Bluetooth, or WWAN card is installed.

• This is often related to HP BIOS hardware whitelist behavior. If the wireless card is not supported by that model’s BIOS, the laptop may disable it or stop startup until the module is removed or replaced with a compatible one.

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Vahab Hemmati

Support Team

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Jan 1, 2020

Product Information Not Valid_hp-notebooks.jpg

The photo above shows the “Product Information Not Valid” error that you may encounter in HP devices.
The error shows that the serial number of the device has not been entered, or entered incorrectly.
In this article, you can download the “DMI Tools” software that is used for solving this problem.

You can watch the tutorial video of using the software here.

Last edited by a moderator: Apr 9, 2020

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How to Fix Product Information Not Valid Error in HP Laptops using DMI Tools Software

Vahab Hemmati

Support Team

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